TERMS, CONDITIONS & PRIVACY

Terms & Conditions

Reservation and Check-In Policy:

Upon booking, Greyhound Inn will authorize your credit or debit card for the amount of room and taxes. If you booked through a third-party site, please note that we do not have access to the credit card information used for booking. Therefore, we will collect a valid credit card upon check-in to be kept on file for incidentals. This card will only be used for incidentals and any damages that may occur.

Check-in time is 4:00 pm, and Check-out time is 11:00 am.

Age Requirement: The minimum check-in age is 21. Valid identification is required at the time of check-in.

Contactless Check-In:

Because we are a contactless hotel, all check-ins are done virtually. To complete the check-in process, we require a photo, a valid ID, and a credit card to be kept on file for incidentals. This information is securely stored and is required to ensure the safety of all our guests. Failure to complete the contactless check-in will result in an automatic, non-refundable cancellation of your reservation.

Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed, and the room may be reassigned.

The hotel has the right to cancel your reservation if we do not receive payment. We will send you a cancellation confirmation via email immediately after canceling your booking.

Please note that a more detailed inspection of the room is usually made after check-out time, and we reserve the right to charge for any damages or breakages found before the room is occupied again.



Housekeeping Notice: Bed linens, towels, and robes should be placed where they were originally found. These items are not gifts and should remain in the room.

Cancellation Policy:

Reservation charges are considered fully refundable prior to 4pm CST 14 days in advance of

your check-in date (less a $20 administrative fee) unless otherwise notated on holiday and

special event dates. If you do not cancel your reservation within the cancellation period stated

above, you will be charged the full amount of your booking.

The guest MUST send a cancellation request stating the reservation number via email to the

following address: info@greyhoundinntx.com

All cancellations are confirmed via email immediately after the reservation has been canceled.

The Greyhound Inn is not responsible for weather conditions, personal emergencies, schedule

changes, illness, or any other unforeseeable events that may lead to reservation changes or

cancellation.

Deposit Policy:

All reservations must be guaranteed with a valid major credit card, with the full amount for room

rates and taxes authorized and paid in full at the time of booking.

In addition to your reservation charges, The Greyhound Inn may require an additional Security

Authorization of first night's stay including taxes and fees. 

A pre-authorization for the Security Authorization is placed on the

credit/debit card used for the reservation at the time of check-in and will be held during your stay

and released on the day of departure. Once your final bill is posted at check-out, it can take

anywhere from 24 hours to 30 days for the Security Authorization to be removed by your bank

and the final amount for charges to be reflected. It is your responsibility to be aware of how your

bank handles all of your transactions, including pre-authorizations.

Off-Site Management and Service Hours:

The Greyhound Inn offers a contactless experience with guest self-check in. While a staff

member is not always on site, guests can message or call to let the hotel know their requests or

questions. Contact information will be provided before guest arrival. A customer service representative is available 9am - 9pm and an emergency line is available after service hours. 

Parking Policy:

For your convenience, Greyhound Inn offers on-site self-parking for registered guests. Code or

smart key for entry is required and will be sent prior to guest arrival.

Smoking Policy:

Our hotel is 100% non-smoking. A cleaning fee will be assessed for any guest room where

smoking is found to have occurred.

Lost & Found Policy:

The Greyhound Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or

belongings. Each guest is responsible for ensuring their room is locked and items secure when

leaving their room. If you discover that you have left behind something of value to you, please

call us immediately and we will try to assist you in locating your lost item.

The Greyhound Inn is not responsible for any item left behind by a guest. However, any item,

with the exception of perishable items, left behind by our guests and found after departure by

Housekeeping will be collected, logged in, and kept in a secure location for collection by the

owner for up to fourteen (14) days. Perishable items, underwear, and miscellaneous toiletries

are discarded. The only method of returning the item left behind is retrieval by the owner.

Lost & Found items are held for fourteen (14) days. If the guest does not contact the Greyhound

Inn about the lost item during the fourteen (14) day holding period, the unclaimed item(s) are

thrown away, given to local organizations, or disposed of accordingly.

ADA/Handicapped Rooms:

One ADA compliant guest room is available and should be reserved in advance; please contact

the hotel directly if you have any questions regarding the accessibility features and availability of

this room type.

Pet Policy:

To keep our property free of any unnecessary allergens or disruptions, The Greyhound Inn is

not a pet-friendly accommodation. Service animals that provide a specific essential function for

persons with disabilities will be accommodated at no extra charge. Any level of guest

disturbance caused by service animals will result in removal from property without refund. If

guests are found with a pet on property that is not a service animal, or any evidence of a pet is

found in the guest room upon departure (ie. dog hair, unpleasant odor, messes on the carpet or

furniture), guests will be charged a fee of at least $250, not to exceed $500, for necessary deep

cleaning.

Rates:

All rates are quoted in United States currency, and additional applicable taxes will be calculated

when your reservation is finalized. The rates advertised on The Greyhound Inn website, or any

other website or promotional material, are subject to change at any time and may increase or

decrease at the hotel’s discretion and without notice. Rates are considered non-negotiable and

the rate at the time of booking will be the price guarantee. Rates are based on standard room

occupancy as outlined on our booking channels and are subject to availability.

Occupancy:

All guest rooms have a maximum occupancy. If occupancy exceeds the maximum allowed, . A

$100 per night plus tax usage fee will be charged for unauthorized guests beyond the allowed

occupancy limit per room.

Checks and Cash:

The Greyhound Inn is a “cashless” property, and we do not accept checks or cash and do not

provide check cashing or currency exchange.

Right to Refuse Service:

The Greyhound Inn is privately owned and operated. We reserve the right to refuse service to

anyone for any reason(s) that does not violate Federal or State laws. The Greyhound Inn has a

zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our

hotel or may remove a person, without refund, who refuses to abide by the reasonable

standards and policies established by the State of Texas and the owners and for the operation

and management of our hotel.

The Greyhound Inn will refuse service or evict a guest who:

refuses or failure to pay for accommodations; is under the influence of alcohol, drugs, or any

other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other

guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the

peace of other guests; is unable to properly supervise their children at all times; seeks to use

the hotel for an unlawful purpose; seeks to bring into the hotel: a firearm; or something,

including an explosive or hazardous or toxic substance, that is unlawful to possess and that may

be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel

property or guests; causes or permits persons to exceed the maximum allowable occupancy of

room, refuses to abide by the reasonable standards or policies established by The Greyhound

Inn for the operation and management of our hotel.

Quiet Hours:

9:00 p.m. to 8:00 a.m. If you become aware of a disruptive guest, please contact us immediately

by phone or messaging. Televisions, voices, or other devices must be kept at a respectful low

level at all times. Doors should be opened and closed quietly. No congregating or running in

halls. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on the

premises. In the event of a disturbance, one polite request (warning) will be given to reduce the

noise. If our request is not followed, the guest will be asked to leave the hotel without refund.

Group Reservations:

Please contact the hotel directly for large group and room block reservations.

“Do Not Disturb” and Access to Rooms:

To provide all guests of The Greyhound Inn with an exceptionally clean and safe hotel

experience, we provide daily housekeeping. Our Housekeeping staff will honor the Do Not

Disturb door hanger once during a twelve hour period indicating that the room is occupied. The

Housekeeping Staff is required to enter the room at subsequent times to clean the room, check

for safety, and verify the condition of the room.

Management reserves the right to enter a room with a known status of Do Not Disturb for

reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room,

its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our

Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the

right to summon law enforcement to aid in eviction. Law enforcement will be granted immediate

access to hotel property and rooms of evicted guests.

Housekeeping and Room Inspections:

Housekeeping is provided daily between the hours of 9:00 a.m. and 3:00 p.m. Door hanger

displays “Do Not Disturb” to indicate your preference for housekeeping. Rooms are cleaned and

inspected daily, and a detailed log is maintained on room and linen conditions. Rooms are only

rented to guests in appropriate condition without any prohibited odor. Housekeepers and Guest

Experts are trained and skilled in identifying the odors from prohibited items. If our investigation

concludes that you have smoked in your room or brought a prohibited item into our facility, you

will be fined a minimum of $500, and evicted without any refund. Please reference our “100%

Smoke-Free” policy for more information. For guests staying multiple nights, bed linens can be

changed upon request and a daily tidy for light cleaning and refreshing used towels will be

completed upon request. Please contact the hotel if you have any additional questions, concerns, or

requests.

Damages:

Any guest rooms found with excessive waste, in complete disorder, and/or “trashed” will be

subject to maintenance, deep cleaning fee, administration fee and/or third-party fees. Damage

to rooms, fixtures, furnishing and equipment including the removal of electronic equipment,

towels, artwork, etc. will be charged at 120% of full and new replacement value plus any

shipping and handling charges. Any damage to hotel property, whether accidental or willful, is

the responsibility of the registered guest for each room. Any costs associated with repairs

and/or replacement will be charged to the credit card of the registered guest. In extreme cases,

criminal charges will be pursued. The Greyhound Inn. reserves the right to act against any guest

or visitor found to have tampered or interfered with any detection equipment throughout the

hotel, including detector heads in public areas, guest rooms, break glass points and fire

extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting

equipment will be charged with any costs incurred by the hotel due to their actions and will be

evicted from the hotel. Depending on the severity of the guest actions, law enforcement may

become involved at the hotel’s discretion. Should the fact that firefighting or detection

equipment had been tampered with come to light after the guest has departed, we reserve the

right and you hereby authorize us to charge your credit or debit card for any damage incurred to

your room or the Hotel property during your stay, including and without limitation for all property

damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Emergency and Fire Safety:

Please notify the hotel immediately in the event of a fire or other emergency. A map that shows

emergency exits can be found on the back of your room door. The hotel is fully equipped with

smoke detectors, a fire suppression system and fire extinguishers are located on each level of

the building.

Firearms:

It is unlawful for a person to carry a firearm on the premises of the The Greyhound Inn, including

a person licensed under Subchapter H, Chapter 411 Government Code.

Enforcement:

All staff at The Greyhound Inn are required to respond to potential violations of our Hotel

Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies

established by The Greyhound Inn for safety of all guests, staff, owners, property, and the

operation and management of the hotel, will be evicted, with no refund. In addition to the room

charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Hotel

Policy/House Rules that require cleaning. The Greyhound Inn reserves the right to assess

appropriate fines for other types of infractions of the Hotel Policy/House Rules.

Changes or Modifications to Hotel Policies/House Rules:

The Greyhound Inn reserves the right to amend, modify, change, cancel, or add to these Hotel

Policies/House Rules or the arrangements and content featured on our website at any time

without prior notice. Please check our website regularly for updates to Hotel Policy/House

Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is

considered a part of your reservation agreement. A copy of these Hotel Policy/House Rules is

located on our website and available from Hotel staff upon request.

Terms & Conditions:

The Greyhound Inn confirms our best efforts to ensure that all the information that appears on

our website is accurate. However, no warranty, expressed or implied, is given that the

information provided on this website is error-free. The Greyhound Inn does not accept liability

for any errors and/or omissions, and reserves the right to change the information published at

any time and without notice.

Privacy Policy



Tyler Union Station, LLC, a Texas limited liability company doing business as The Greyhound Inn ("Company"or "We") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you book a visit at our hotel or visit our website greyhoundinntx.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

·      On this Website when you submit an inquiry, make a customer service request or register an account.

·      In email, text, and other electronic messages between you and this Website.

It does not apply to information collected by:

·      Us offline or through any other means, including on any other website operated by Company or any third party; or 

·      Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website  register on the Website, make a reservation, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please email us at ______________.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

·      By which you may be personally identified, such as name, postal address, email address, date and place of birth, nationality, passport, visa, or other government-issued identification data, telephone number, data about family members and companions (including names and ages of children) or credit card or debit card information when you book a room ("personal information"). Payment information is collected on our behalf by a payment processor;

·      About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

·      Directly from you when you provide it to us.

·      Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

Information You Provide to Us 

The information we collect on or through our Website may include:

·      Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, or making a reservation. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.

·      Records and copies of your correspondence (including email addresses), if you contact us.

·      Your responses to surveys that we might ask you to complete for research purposes.

·      Details of transactions you carry out through our Website and of the fulfillment of your reservation. You may be required to provide financial information before making a reservation through our Website.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

·       Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

·      Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

·      Estimate our audience size and usage patterns.

·      Store information about your preferences, allowing us to customize our Website according to your individual interests.

·      Speed up your searches.

·      Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

·      Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 

·      Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or and for other related website statistics. 

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

·      To present our Website and its contents to you.

·      To communicate with you regarding your reservation and to respond to your requests.

·      To provide you with information, products, or services that you request from us.

·      To fulfill any other purpose for which you provide it.

·      To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

·      To notify you about changes to our Website or any products or services we offer or provide though it.

·      In any other way we may describe when you provide the information.

·      For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may disclose personal information that we collect or you provide as described in this privacy policy:

·      To our subsidiaries and affiliates.

·      To contractors, service providers, and other third parties we use to support our business.

·      To fulfill the purpose for which you provide it.

·      For any other purpose disclosed by us when you provide the information.

·      With your consent.

We may also disclose your personal information:

·      To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

·      To enforce or apply our terms of use, terms of sale and other agreements, including for billing and collection purposes.

·      If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Tyler Union Station, LLC, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

·      Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

·      Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to ______________. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a reservation, service experience survey, or other transactions.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Accessing and Correcting Your Information

You may send us an email at info@greyhoundinntx.com to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. 

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: 

info@greyhoundinntx.com